Return Policy – structuredwear.com
This Return Policy applies to all purchases made through structuredwear.com and is designed to ensure a fair, transparent, and consistent process for customers who are not fully satisfied with their order. By placing an order on this website, you agree to the terms outlined below.
1. General Return Eligibility
Items purchased from structuredwear.com may be eligible for return provided they meet the conditions set out in this policy. Products must be in their original condition, meaning they should be unworn, unused, unwashed, and free from any alterations or damage caused after delivery. All original tags, packaging materials, and accompanying components must also remain intact and included with the returned item.
Returns that do not meet these basic requirements may not be accepted. This includes items that show visible signs of wear, misuse, or modification.
2. Items That May Not Be Eligible for Return
Certain categories of products may not be eligible for return due to hygiene, safety, or final sale conditions. This can include items that are marked as final sale at the time of purchase, as well as goods that cannot be resold in their original condition once opened or used.
Customers are encouraged to carefully review product descriptions and conditions before completing a purchase, as eligibility for return may vary depending on the item type.
3. Return Condition Requirements
To qualify for a return, the following conditions must be met:
- Items must be returned in original, unused condition
- All original packaging must be included and undamaged
- Any protective seals or tags must remain attached
- Products must not show signs of washing, wearing, or alteration
Returns that do not comply with these conditions may be refused or subject to partial approval depending on the condition of the item upon inspection.
4. Return Authorization Process
Before returning any item, customers must ensure that the return request has been properly initiated through the appropriate process provided on structuredwear.com. Unauthorized returns may not be accepted or processed.
Once a return request is approved, customers will be provided with instructions on how to send the item back. It is important that all instructions are followed carefully to ensure proper processing of the return.
5. Inspection and Approval
All returned items are subject to inspection upon arrival. The inspection process is used to confirm whether the item meets the eligibility criteria described in this policy. If the item passes inspection, the return will be approved in accordance with the applicable return outcome.
If the item does not meet the required conditions, the return may be declined or adjusted based on the item’s condition. Customers may be notified if a return cannot be fully approved.
6. Exchanges and Alternatives
In some cases, customers may be able to request an exchange instead of a return, depending on product availability and eligibility. Exchanges are generally subject to the same condition requirements as returns.
If an exchange is not possible, alternative resolutions may be considered on a case-by-case basis, depending on inventory and product status at the time of the request.
7. Responsibility During Return Transit
Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit. Items that are damaged in return shipping due to insufficient packaging may not qualify for a full return approval.
It is recommended that customers use secure packaging materials that protect the item from bending, moisture, or impact during transport.
8. Policy Updates
structuredwear.com reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will take effect immediately once published on the website. Customers are encouraged to review the policy periodically to stay informed of any updates.
9. Contact and Support
For any questions regarding returns, eligibility, or the return process, customers should refer to the support information available directly on structuredwear.com. All return-related communication should follow the official channels outlined on the website.